Date Last Updated: July 7, 2009
In addition, NovaLogic may own several other domain names (not listed above) that point to the NovaLogic Websites listed above. From time to time, we may add new sites and will take reasonable steps to update the list.
What types of information does NovaLogic collect?
In order to give you the best experience on our Websites, NovaLogic may collect information about you, but only if you voluntarily provide it to us. Typically, we may ask you to submit personal and/or demographic information if you decide to:
- Register to receive e-mail updates about a specific game, subscribe to a newsletter (e.g., NovaNews E-Mailer), take part in beta tests or otherwise register on our Websites (e.g., Squad Registration);
- Participate in an online contest, sweepstakes, or other promotion;
- Purchase a product or service at our online store;
- Use our tell-a-friend feature;
- Receive technical support, online store support, or other customer service; and/or,
- Fill out a poll, survey, or questionnaire.
- Register for and participate in our community forums/message boards (e.g., NovaWorld Community).
Personal information collected in connection with these activities may include your first and/or last name, mailing address, telephone number, email address, and (for those purchasing products at our online store) credit card information (including billing and shipping addresses). For some activities or features, we may also ask you to create a username and password and to provide other non-personal information such as your age or date of birth, gender, information about the games and hardware you own, and other game and platform preferences such as time zone, country code and PC language settings (also known as "demographic information"). If demographic information is collected for an activity that also requires personal information, we may combine the demographic information with your personal information. This allows us to tailor the notices we send you and the content we provide you according to your demographics and preferences. For more on how we use your information, please read the next section.
How does NovaLogic use the information it collects?
Generally, information that we collect for a particular purpose is used for that purpose only. For example, if you sign up for a newsletter, the email address that you provide will be used to send you notices about special promotions, new products, or other events of interest. Similarly, information collected from those who buy a product through our online store is used to fulfill and process the requested order. In some instances, however, you may also be given the option to have your information used for an activity or service different from the activity or service that you are requesting (e.g., to have your name entered into a contest when subscribing to a newsletter and vice versa). If you choose to receive these additional services, NovaLogic will use your information to provide them to you.
We may also use the personal and/or demographic information collected through one of the activities above for our internal marketing and demographic studies, so we can constantly improve the online products and services we provide you and to better meet your needs.
No matter what method we use to collect information and no matter how we use that information, we will only collect the information deemed reasonably necessary to fulfill your online requests and our legitimate business objectives.
A Special Note about our Community Features
Please note that whenever you give out personal information in public areas such as message boards, that information can be collected and used by people you don't know. While we strive to protect those who wish to participate in these activities, we cannot guarantee the security of, and are not responsible for, any information posted in these areas.
What happens if I refuse to provide my personal information to NovaLogic?
If you choose not to submit personal information when requested, you may not be able to participate in certain activities on our Websites and may limit the services we can provide you. For example, if you refuse to provide your email address to us, you will not be able to receive email updates or newsletters. To simply browse our Websites, however, you do not need to give us any personal information.
NovaLogic now keeps track of Internet Protocol (IP) addresses. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
The only other information passively collected by NovaLogic is in the form of logs - files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help NovaLogic determine (among other things) how many and how often users have visited our Websites, which pages they've visited, and other similar data (a.k.a., navigational data). We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you. Log files are used internally only, and are not associated with any particular user, computer, or browser.
Who is collecting my personal information and is it shared with anyone?
From time to time, we may run contests, tournaments, or other events or activities ("events") on our Websites. Information collected for these events may include personal information such as your email address and may be collected by or shared with a third party sponsor, co-sponsor, or other reputable third party (that provides products or services that may be of interest to you). While we have no control over the third party's use of such information, we will attempt to ensure that they agree to protect the confidentiality, security, and integrity of any personal information collected for such events. If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these events at the time the information is collected.
We may disclose personal information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability. In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, NovaLogic's customer information may be transferred to our successor or assign.
What is NovaLogic's policy regarding links to third party sites?
Can I choose how my personal information is used?
If you do not want to receive our newsletter, email updates, service related announcements, or any other communications and/or services from NovaLogic, please opt-out from these communications or services at the time of registration or information collection. If you have opted-in and, at a later time, wish to opt-out, please contact us using the contact information provided at the end of this page.
Your California Privacy Rights
Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. For inquires regarding our disclosure policy, please contact us using the contact information provided below:
27489 Agoura Road, Suite 300
Agoura Hills, CA 91301
In addition, along with communication sent to you, NovaLogic provides you the opportunity to discontinue receiving future communications (i.e., unsubscribe).
How can I access my personal information?
If you wish to review, update, or delete any personal information that we may have collected about you, please contact us using the contact information provided below.
What is NovaLogic's policy regarding children under 13?
We do not knowingly collect personal information such as name and email address from children 12 years old and under on our Websites. We take steps to ensure that those who wish to register or submit personal information on our Websites meet certain age requirements before they can do so. We recognize the importance of safeguarding the privacy of children and encourage parents to check and monitor their children's use of online activities regularly.
From time to time, certain portions of the NovaLogic Websites may allow children under 13 to disclose a limited amount of personal information without first telling us their age or getting their parent’s permission. Such portions of our Websites operate activities or provide services in a way that does not require prior parental consent.
What safeguards does NovaLogic use to protect my personal information?
NovaLogic maintains appropriate safeguards that ensure the security, integrity and privacy of the personal information we collect. Personal information collected by NovaLogic is stored in secure operating environments that are not available to the public and that are only accessible to authorized employees (on a need-to-know basis). We also have security measures in place to protect the loss, misuse, and alteration of the information under our control (i.e., maintain data quality). For example, before we allow users of our online store to access their personal information, we verify their identity by requesting that they submit information such as their email address or username and password.
How do I ask a question or file a complaint?
27489 Agoura Road, Suite 300
Agoura Hills, CA 91301